Terms of service overview
Key points of the Aitane Terms of Service — what the Service includes, roles, and how AI, meetings, and data are handled
The conditions for using Aitane are set out in the Aitane Terms of Service. This article is a summary for support and help purposes. For any legal interpretation, always refer to the authoritative Terms.
What the Service includes
Aitane is a sales-support AI agent and an AI-native CRM / SFA service. Its main features include:
- Managing companies, contacts, deals, contracts, products, tasks, and notes
- Receiving, sending, drafting, and following up on email, with open and click tracking
- Meeting bots that record, transcribe, summarize, and generate minutes
- Business card OCR, structuring, CRM registration, and thank-you email drafting
- AI chat, suggestions, email drafts, and pre-meeting deal analysis
- Integrations with Google, Microsoft, Slack, LINE, HubSpot, Salesforce, and more
Beta and trial features may be changed, suspended, or discontinued.
Roles and permissions
The features available in a Workspace depend on the role.
| Role | Summary |
|---|---|
| Admin | Inviting members, and managing permissions, billing, external integrations, and data |
| Member | Everyday use of CRM, meetings, email, AI, and other features |
| Viewer | Primarily viewing data |
Administrators bear management responsibility for the use of the Service by Users they invite to the Workspace.
Pricing plans (as defined in the Terms)
The Terms define the following four plans.
- Free
- Standard (monthly or annual)
- Business (monthly or annual)
- Enterprise (individual quotation and Individual Agreement)
For how these map to the names shown in the product (FREE / BASIC / PRO, etc.), see Plans and billing and the pricing page.
Rights to User Data
- Rights to Customer Data belong to the Subscriber, the User, or the rightful owner.
- The Company processes data only to the extent necessary to provide, maintain, secure, and improve the Service.
- When importing third parties' personal information, the Subscriber and Users are responsible for obtaining the necessary consents, giving notices, and securing internal approval.
AI features and AI output
- AI features assist with your work; the accuracy and completeness of their output are not guaranteed.
- Always review and edit emails, minutes, proposals, and similar content before sending it externally.
- Customer Data is never provided for training or fine-tuning third-party foundation models.
Recording meetings
- When using meeting bots, recording, transcription, or AI summaries, the Subscriber and Users are responsible for notifying meeting participants in advance and obtaining the necessary consent.
- If a participant objects, take appropriate action such as stopping the recording, removing the bot, or deleting the data.
Data retention, export, and deletion
- Retention periods vary by data type, plan, settings, and Individual Agreement.
- After a contract ends, a data export period of 30 days is provided in principle.
- After a contract ends, User Data is deleted within 90 days, except for information that must be retained under laws and regulations.
For details, see Deleting, restoring, and retaining data and the Privacy policy overview.
Authoritative documents
- Aitane Terms of Service (full text)
- Privacy Policy (full text)
- Notation Based on the Act on Specified Commercial Transactions
Contact
Questions about contracts or the Terms: support@aitane.co.jp