Aitane on LINE

Q4 2026 · Integrations · Beta · In development

Overview

Use Aitane AI chat from LINE to search and summarize customer information, check deal status and schedules, register tasks and notes, and receive schedule and task notifications. Anything that creates or updates data is confirmed in LINE before it runs.

When this helps

When you want to check customer context or move work forward from LINE without opening the Aitane web app.

Add the account and link it to Aitane

Add the Aitane LINE Official Account as a friend by QR code or ID search, and your first message returns a login link. Sign in with your Aitane account (Email / Google / Microsoft / OTP) and your LINE account is linked to your workspace membership. LINE then tells you which workspace you are connected to, and you are ready to go.

  • The login link is valid for 24 hours. Messages sent before you open it are carried over once linking completes
  • If you belong to several workspaces, choose one when linking. Send “/switch” in LINE to pick another from a numbered list, and “/status” to see which workspace you are connected to
  • In Aitane, Settings > Integrations > LINE shows the connection state and lets you switch or add the connected workspace and disconnect. Disconnecting keeps your LINE account details so you can reconnect from Aitane

Talk to Aitane AI from LINE

Send a text message in the chat and Aitane AI replies in text. Ask “What is the latest with Company A?” for a summary of email, meeting, contract, task, and note history, or “What is on today?” for your schedule. Voice messages are transcribed automatically, and photos of business cards or whiteboards are read so their text can be used in the conversation.

  • Everything happens in a plain text conversation; there is no rich menu or in-LINE app screen
  • It runs on the same AI core as the web AI chat and MCP integration, so it only sees what your Aitane permissions allow. Companies, contacts, and deals you cannot view never appear in a reply
  • When there is not enough information to answer reliably, AI says so instead of guessing
  • Reading PDF, Excel, and PowerPoint files is under consideration for after the beta

Notes and tasks are confirmed before they are saved

Send “Tanaka at Company A: budget confirmed next month, send the quote by Friday” while on the move, and AI proposes the matching company, contact, and deal along with the note and the task with its due date. Reply “Register” after checking, and only then is it saved. Nothing is committed automatically.

  • Results, pending confirmations, missing permissions, and failures are each reported distinctly
  • AI can draft a reply to a customer, but the Aitane LINE account never sends messages to customers or their end users
  • Saved notes and tasks are visible to the team according to Aitane permissions. The LINE conversation itself is visible only to you; workspace admins see counts and usage statistics only

Receive schedule and task notifications in LINE

LINE joins the notification channels in Aitane, and the LINE tab under Settings > Notifications lets you choose what to receive. A morning digest delivers today’s meetings and open tasks at the time you set, and there are also a day-before reminder, a weekly pipeline summary, and overdue task notifications.

  • Event notifications for tasks, meetings, notes, companies, contacts, and deals can be switched on for LINE per category, just like in-app, email, and Slack
  • Delivery time is set per member and follows the time zone in your profile. You can choose whether to send on holidays, and a test send confirms the setup immediately
  • Workspace admins define who receives the weekly pipeline summary, such as executives and sales managers, as a recipient group
  • Automatic pre-meeting prep notes and action-required alerts are under consideration for after the beta; during the beta, ask for the same information in the conversation

Turn a schedule agreed in LINE into a calendar event

When you agree on “Tuesday next week at 14:00 on Zoom” with a customer or colleague in LINE, forward that message to the Aitane account. AI extracts the date and time, participants, location, and online meeting URL and returns a proposed event. Reply “Register” and it is added to your connected Google Calendar or Outlook calendar, and a meeting is created in Aitane.

  • Adjust the proposal by replying “Change the time” or “Cancel”. When the date is ambiguous, AI lists numbered options for you to pick from
  • Events are created only in your own connected calendar. No invitation or message is sent to the other party
  • The forwarded text and extracted details are deleted shortly after the event is registered or cancelled; the calendar event and the Aitane meeting remain
  • Registration from forwarded messages rolls out in stages during the beta

Plans, roles, and admin controls

LINE integration is available on the Standard plan and above for members with the Admin or Member role (it is not shown to Viewer, External, or Auditor roles). Workspace admins can pause LINE for the whole workspace under Settings > Workspace; while paused, notifications and AI replies stop.

  • Outbound LINE messages have a monthly limit that depends on your plan. You and your workspace admin are notified as the limit approaches and when it is reached
  • When a member leaves or is deactivated, their LINE link is removed automatically and sending and receiving stop
  • LINE user IDs are stored encrypted, and personal data is masked in logs
  • Aitane operates a single official account, so there is no LINE Developers setup or token management for each customer organization

How it ships

Linking from the friend request and notification delivery come first, followed by AI conversation with data entry and calendar registration from forwarded messages. LINE messages go only to Aitane members and internal groups; nothing is sent to customers or their end users.

  • Integration with a customer organization’s own LINE Official Account is planned as a separate roadmap item, “Customer LINE Official Account integration”
  • LINE WORKS support and sending meeting minutes over LINE are separate considerations for after the beta
  • AI agent settings and notification settings are managed in Aitane; there is no settings screen inside LINE

How it works

  1. Search and summarize customers and check deal status and schedules from LINE
  2. Register tasks and notes and draft replies through AI chat
  3. Confirm any action that creates or updates data in LINE before it runs

What it looks like in practice

Start work in familiar LINE and keep going while away from your desk; every change is confirmed before it runs, so the workflow stays safe and uninterrupted.